IT Support Coordinator / System & Network Administrator
--TAJMAC Global FZE--
- Company: TAJMAC Global FZE
- Role Type: Client-Site / Managed IT Support Resource
- Location: UAE / Client Site
- Experience Required: 7–9 Years
- Employment Type: Temporary Contract – 2 Months Vacation Cover Support
Role Overview:
We are looking for an experienced IT Support Coordinator / System & Network Administrator who can act as a reliable on-site IT support resource for the client.
The ideal candidate should have strong English communication skills, a presentable personality, and the ability to interact professionally with end users, management, suppliers, and technical teams.
The selected candidate will not be expected to handle every technical issue independently. However, the candidate must be capable of identifying issues, performing first-level troubleshooting, creating proper tickets, coordinating with the right teams, and ensuring follow-up until resolution.
Key Responsibilities
1. End-User IT Support
- Provide day-to-day IT support to end users for laptops, desktops, mobile devices, printers, and standard office systems.
- Troubleshoot common issues related to Windows, Microsoft Office, Outlook, Microsoft Teams, browsers, and user applications.
- Support users professionally and patiently, ensuring a positive support experience.
- Handle basic software installation, configuration, and troubleshooting tasks.
- Communicate clearly with users and keep them informed about ticket progress and next steps.
2. System Administration Support
- Assist in basic system administration activities for end-user devices.
- Prepare laptops and mobile devices for new employees.
- Support laptop imaging, configuration, and standard software deployment.
- Ensure devices are prepared as per client standards before handover.
- Maintain basic records of assigned IT assets, device handovers, and returned equipment.
- Coordinate with relevant technical teams or suppliers for issues that require advanced support.
3. Employee Onboarding & Offboarding
- Prepare IT assets for new joiners, including laptops, mobile devices, required applications, and access coordination.
- Support onboarding checklists and ensure employees receive required IT equipment on time.
- Assist with offboarding activities for resigned or terminated employees.
- Coordinate device collection, access removal, asset return, and handover processes.
- Ensure onboarding and offboarding activities are properly documented and followed up.
4. Microsoft 365 & Business Application Support
- Provide basic support for Microsoft 365 services, including Outlook, Teams, OneDrive, Office apps, and user-level issues.
- Assist users with basic login, access, application configuration, and usage-related concerns.
- Coordinate with relevant teams or suppliers for advanced Microsoft 365 issues.
- Basic knowledge of SAP client installation and support will be preferred.
- Exposure to Netskope or similar endpoint/security solutions will be an added advantage.
5. Ticketing & ServiceNow Coordination
- Create and manage tickets in ServiceNow or similar ITSM tools.
- Record user issues clearly with proper details, screenshots, affected user/device details, and impact description.
- Assign or escalate tickets to the relevant support teams, suppliers, or vendors.
- Follow up with users, suppliers, and internal teams until closure.
- Maintain clear ticket updates throughout the support lifecycle.
- Ensure proper communication and ownership of open support cases.
6. Network & Device Troubleshooting
- Perform basic network troubleshooting for end-user connectivity issues.
- Check devices, network cables, Wi-Fi connectivity, printers, and basic LAN-related concerns.
- Troubleshoot first-level issues related to internet access, local connectivity, and device communication.
- Coordinate with network suppliers or technical teams for advanced network issues.
- Assist with first-level checks before escalating to vendors or specialist teams.
7. Vendor & Supplier Coordination
- Act as a coordination point between the client, suppliers, vendors, and technical teams.
- Ensure issues are properly communicated to the right vendor or support team.
- Follow up with suppliers for timely resolution.
- Support the client in ensuring smooth day-to-day IT operations.
- Escalate delays, repeated issues, or unresolved matters to the relevant stakeholders.
Required Skills & Experience
- 7–9 years of experience in IT support, helpdesk, system administration, network support, or similar roles.
- Strong English communication skills are mandatory.
- Ability to communicate professionally with end users, management, stakeholders, vendors, and suppliers.
- Presentable, confident, and customer-facing personality.
- Good understanding of Windows operating systems.
- Working knowledge of Microsoft Office, Outlook, Teams, OneDrive, and Microsoft 365.
- Experience with laptop preparation, imaging, software installation, configuration, and device handover.
- Basic understanding of networking concepts such as LAN, Wi-Fi, IP addressing, connectivity, printers, and troubleshooting.
- Experience using ServiceNow or any IT ticketing/helpdesk system.
- Ability to coordinate with suppliers, vendors, and internal teams.
- Strong follow-up discipline and ownership mindset.
- Ability to work independently in a client-site environment.
- Good problem-solving skills and willingness to learn client-specific systems and processes.
Preferred Skills
- Basic knowledge of SAP client installation and troubleshooting.
- Exposure to Netskope or similar endpoint/security solutions.
- Experience with IT asset management and user/device handover documentation.
- UAE driving license will be an advantage.
- Prior experience working in a corporate, client-site, or managed services environment.
- Ability to support a mixed environment involving end-user systems, business applications, network devices, and supplier-managed services.
Candidate Profile
The ideal candidate should be a responsible, well-communicating, and reliable IT professional who can manage day-to-day IT support at the client site.
This is a practical, hands-on coordination and support role. The candidate should be able to combine technical understanding with strong communication, discipline, follow-through, and a service-oriented mindset.
Important Note
This role requires a candidate who can act as a practical one-point coordination resource for IT support matters at the client site. Most advanced or specialized technical work may be handled by suppliers or specialist teams, but the candidate must be able to identify the issue, perform first-level checks, create tickets, coordinate properly, and follow up until completion.
How to Apply
Interested candidates may share their updated CV with the subject line:
Application – IT Support Coordinator / System & Network Administrator
Email: zara@tajmac.ae
Company: TAJMAC Global FZE