Temporary IT Helpdesk Support Specialist
--TAJMAC Global FZE--
- Company: TAJMAC Global FZE
- Assignment Type: Temporary IT Helpdesk Support Services Assignment
- Location: Dubai, UAE / Work Location Designated for the Assignment
- Experience Required: 7–9 Years
- Employment Type: Temporary Contract – 2 Months Vacation Cover Support
- Availability: Immediate / Short Notice Preferred
Role Overview
We are looking for an experienced Temporary IT Helpdesk Support Specialist who can provide reliable day-to-day IT support for a 2-month vacation cover assignment.
This is a practical, user-facing IT support role that combines:
- End-user IT support
- Helpdesk coordination
- Basic system administration support
- Basic network troubleshooting
- Employee onboarding and offboarding support
- Microsoft 365 user support
- ServiceNow ticket creation and follow-up
- Vendor, supplier, and technical team coordination
The selected candidate will not be expected to independently resolve every advanced technical issue. However, the candidate must be able to identify issues, perform first-level troubleshooting, document problems properly, create tickets, coordinate with the right teams, and follow up until resolution.
Key Responsibilities
1. End-User IT Support
- Provide day-to-day IT support to end users for laptops, desktops, mobile devices, printers, and standard office systems.
- Troubleshoot common issues related to Windows, Microsoft Office, Outlook, Microsoft Teams, browsers, and user applications.
- Support users professionally and patiently, ensuring a positive support experience.
- Handle basic software installation, configuration, and troubleshooting tasks.
- Communicate clearly with users and keep them updated on issue progress and next steps.
2. Helpdesk & Ticket Coordination
- Create, update, and manage tickets in ServiceNow or similar ITSM/helpdesk tools.
- Record user issues clearly with proper details, screenshots, affected user/device details, and impact description.
- Assign or escalate tickets to the relevant support teams, suppliers, or vendors.
- Follow up with users, suppliers, and technical teams until closure.
- Maintain clear ticket updates throughout the support lifecycle.
- Ensure proper ownership and communication for open support cases.
3. System Administration Support
- Assist in basic system administration activities for end-user devices.
- Prepare laptops and mobile devices for new employees.
- Support laptop imaging, configuration, standard software installation, and device readiness.
- Ensure devices are prepared as per required standards before handover.
- Maintain basic records of assigned IT assets, device handovers, and returned equipment.
- Coordinate with relevant technical teams or suppliers for issues requiring advanced support.
4. Employee Onboarding & Offboarding
- Prepare IT assets for new joiners, including laptops, mobile devices, required applications, and access coordination.
- Support onboarding checklists and ensure employees receive required IT equipment on time.
- Assist with offboarding activities for resigned or leaving employees.
- Coordinate device collection, access removal requests, asset return, and handover processes.
- Ensure onboarding and offboarding activities are properly documented and followed up.
5. Microsoft 365 & Business Application Support
- Provide basic support for Microsoft 365 services, including Outlook, Teams, OneDrive, Office apps, and user-level issues.
- Assist users with basic login, access, application configuration, and usage-related concerns.
- Coordinate with relevant teams or suppliers for advanced Microsoft 365 issues.
- Basic knowledge of SAP client installation and support will be preferred.
- Exposure to Netskope or similar endpoint/security tools will be an added advantage.
6. Basic Network & Device Troubleshooting
- Perform basic network troubleshooting for end-user connectivity issues.
- Check devices, network cables, Wi-Fi connectivity, printers, and basic LAN-related concerns.
- Troubleshoot first-level issues related to internet access, local connectivity, and device communication.
- Coordinate with network suppliers or technical teams for advanced network issues.
- Assist with first-level checks before escalating to vendors or specialist teams.
7. Vendor, Supplier & Stakeholder Coordination
- Act as a coordination point between users, stakeholders, suppliers, vendors, and technical teams.
- Ensure issues are properly communicated to the right vendor or support team.
- Follow up with suppliers and technical teams for timely resolution.
- Escalate delays, repeated issues, or unresolved matters to the relevant stakeholders.
- Support smooth day-to-day IT service operations during the assignment period.
Required Skills & Experience
- 7–9 years of experience in IT support, helpdesk, system administration, network support, or similar roles.
- Strong English communication skills are mandatory.
- Ability to communicate professionally with end users, management, stakeholders, vendors, and suppliers.
- Presentable, confident, and customer-facing personality.
- Good understanding of Windows operating systems.
- Working knowledge of Microsoft Office, Outlook, Teams, OneDrive, and Microsoft 365.
- Experience with laptop preparation, imaging, software installation, configuration, and device handover.
- Basic understanding of networking concepts such as LAN, Wi-Fi, IP addressing, connectivity, printers, and troubleshooting.
- Experience using ServiceNow or any IT ticketing/helpdesk system.
- Ability to coordinate with suppliers, vendors, and internal teams.
- Strong follow-up discipline and ownership mindset.
- Ability to work independently in a temporary assignment environment.
- Good problem-solving skills and willingness to learn assignment-specific systems and processes.
Preferred Skills
- Basic knowledge of SAP client installation and troubleshooting.
- Exposure to Netskope or similar endpoint/security solutions.
- Experience with IT asset management and user/device handover documentation.
- UAE driving license will be an advantage.
- Prior experience working in corporate IT support, managed IT services, or temporary IT support assignments.
- Ability to support a mixed environment involving end-user systems, business applications, network devices, and supplier-managed services.
Candidate Profile
The ideal candidate should be a responsible, well-communicating, and reliable IT professional who can support day-to-day IT operations during a temporary 2-month vacation cover assignment.
The person should be comfortable working as a front-facing IT support professional, coordinating with multiple stakeholders, and ensuring that user issues are handled properly, even when resolution requires supplier or vendor involvement.
This is a practical, hands-on coordination and support role. The candidate should be able to combine technical understanding with strong communication, discipline, follow-through, and a service-oriented mindset.
Important Eligibility Note
Candidates must be currently based in Dubai/UAE and legally eligible to work on a temporary assignment, subject to completion of all applicable UAE/free-zone work authorization requirements before joining.
No recruitment fee or placement fee will be charged to candidates.
How to Apply
Interested candidates may share their updated CV with the subject line:
Application – Temporary IT Helpdesk Support Specialist
Apply Online: https://www.tajmac.ae/jobs/it-support-coordinator-system-network-administrator-20
Company: TAJMAC Global FZE